A web page not loading correctly? Try deleting the cache.


What is a cache? A cache is temporary storage that your web browser uses to keep local copies of pages, images and other content you frequently visit online. The browser uses what is stored in the cache instead of loading the entire website again.

Why should I clear it? While very helpful to have a good user experience online, over time the cache stores numerous files in your computer; when you clear out the cache, the most up-to date version of the websites you access regularly will load and display, reducing error messages. Deleting those old files will also allow you to access information online faster.

Firefox logo

Firefox

  1. Click the menu button in the top right-hand corner of Firefox. It looks like three horizontal lines.
  2. Click the "Options" menu item.
  3. Click the "Privacy & Security" menu item.
  4. Click the "Clear Data..." button.
  5. Make sure that only "Cached Web Content" is checked.
  6. Click the "Clear" button.


Chrome logo

Google Chrome

  1. Click the Customize menu icon. It looks like three dots in a column.
  2. Select the "Settings" menu item.
  3. Click on the section "Clear browsing data".
  4. Make sure that only "Cached images and files" is checked.
  5. Click the "Clear data" button.


Edge logo

Microsoft Edge

  1. Click the Settings menu icon. It looks like three dots in a row.
  2. Select the "Settings" menu item.
  3. Search for "Clear browsing data".
  4. Click the "Choose what to clear" button.
  5. Make sure that only "Cached images and files" is checked.
  6. Click the "Clear now" button.


Safari logo

Apple Safari

  1. Click the "Safari" menu.
  2. Click the "Preferences" menu item.
  3. Click on the "Advanced" tab.
  4. Check "Show Develop menu in menu bar"
  5. Click the "Develop" menu.
  6. Click the "Empty Caches" menu item.

Please keep in mind that deleting cached data will cause your browser to retrieve entire webpages until resources on those pages are cached again by your browser. This may cause slight delays when loading pages for the first time since the cached data was cleared, though these delays are rarely perceptible.